Residential proxy FAQ with clear answers
Residential proxy questions about sign up, products, connection, locations, top-ups and safety are answered here. YourProxy is a proxy service for residential, static residential and datacenter proxies that all run on one token and one balance. Pick a country and city to connect through an IP in that area.
What should you know before starting with a residential proxy?
What is a residential proxy?
A residential proxy routes your connection through an IP that an internet provider (ISP) assigns to a household. Target sites see an ordinary home visitor, which suits public web data collection and checking local prices and ads. On YourProxy it starts from $0.80 per GB.
How do I sign up for YourProxy?
When you sign up, the site creates one access token for you right away. The token is both your login and your proxy password. The server stores only a hash of the token and its last 4 characters, so copy it or download it as a .txt file when it is shown and keep it safe.
What happens if I lose my token?
If you lose your token, create a new account and continue with the new token. The server keeps only a hash and the last 4 characters, so the original token cannot be shown again. That is why saving a copy or the .txt file in a safe place at sign up matters most.
How many accounts can I create per IP address?
You can create up to 3 accounts per IP address. Each account has its own token and balance, which helps when you split work by task or team. Login attempts are limited to 10 per 10 minutes to protect accounts.
Do I need to install software to use a residential proxy?
No installation is needed. Put the gateway gate.proxyour.com:7000, the username and your token into your tool proxy settings. The dashboard connection builder creates the username and connection strings for you.
How do the residential proxy products differ?
What is the difference between residential, static residential and datacenter proxies?
Residential is billed per GB used and rotates the IP per request or keeps it briefly (from $0.80 per GB). Static residential keeps the same household IP for a month (from $3.00 per IP). Datacenter uses server IPs that are fast and low cost (from $1.20 per IP). All three share one token and balance.
Is a static residential proxy the same as an ISP proxy?
Yes, a static residential proxy is also called an ISP proxy. It keeps one household IP for a month, which fits account management, staying logged in and allowlisting the IP on a target system. It starts from $3.00 per IP.
Can I use mobile IPs with a residential proxy?
Yes, you can choose the mobile IP type in 56 countries. It is an option inside residential setup, so add type-mobile after user in the username. You can also pick it directly in the dashboard connection builder.
What are residential proxies used for?
Residential proxies are used most for public web data collection. Common uses are web scraping, price monitoring, ad verification, local SEO rank tracking, social media accounts, e-commerce data, market research and AI training data from public web pages.
How do you connect to a residential proxy?
Which protocols does the residential proxy support?
It supports HTTP and SOCKS5. Every product shares the single gateway gate.proxyour.com:7000, and the dashboard lets you copy host:port:username:password, http:// and socks5:// formats directly.
What is the proxy username format?
The username starts with user and joins optional parts with hyphens: type-mobile, country-code (for example country-jp), city-name (for example city-new_york) and session-name. An example is user-country-us-city-new_york-session-shop1, and the password is your account token.
How long can a residential proxy keep the same IP?
A sticky session keeps the same IP for up to 120 minutes. Add session-name to the end of the username and keep using the same name. Use letters and digits for the name, and change it whenever you need a new IP.
How do I get a new IP on every request?
Leave the session part out of the username and every request gets a new residential IP. When you collect many pages quickly, requests never pile up on one IP, which keeps the job stable. Your country and city settings stay the same.
Which tools work with a residential proxy?
Any tool that accepts an HTTP or SOCKS5 proxy works. Python requests, Node.js, Puppeteer, Playwright, Selenium, Scrapy, cURL, Postman, n8n, PHP, Go and Chrome all connect the same way.
How do I check that the proxy is connected?
Run the curl command the dashboard creates to open https://ipinfo.io/json. If the result shows an IP from your chosen country and city, the connection works. Usage appears in the dashboard usage history.
Which countries and cities does the residential proxy cover?
Which countries can I use a residential proxy in?
The residential proxy covers 60 countries and 175 cities. Choose one by adding country-code to the username, using a two-letter lowercase code (for example jp or us). The full list is on the proxy countries page.
Can I target a city with a residential proxy?
Yes, add city-name to the username to target a city. Write city names in lowercase and turn spaces into underscores (for example user-country-jp-city-osaka or city-new_york). This suits checking local ads and local search results.
Which countries have datacenter proxies?
Datacenter proxies are available in 18 countries: United States, Canada, United Kingdom, Germany, France, Spain, Italy, Netherlands, Sweden, Switzerland, Ireland, Finland, Japan, Hong Kong, Singapore, UAE, South Africa and Australia.
How do residential proxy pricing and top-ups work?
How much does a residential proxy cost?
The residential proxy starts from $0.80 per GB. Only the traffic you actually use is deducted from your balance, with no fixed monthly fee. The same balance buys static residential from $3.00 per IP and datacenter from $1.20 per IP.
What is the minimum top-up?
The minimum top-up is $20. Visitors connecting from World Bank low and lower-middle income countries can top up from $10, based on connection country. Your balance is a prepaid US dollar balance.
What is the maximum top-up at one time?
You can top up up to $10,000 at one time. The dashboard has preset top-up cards (minimum, $100, $200, $300, $500, $1,000, $3,000, $5,000) plus a field for a custom amount.
How much top-up bonus do I get?
Top-ups of $100 or more get a bonus by amount: $100 gets 20%, $200 gets 25%, $300 gets 30%, $500 gets 35%, $1,000 gets 40%, $3,000 gets 45% and $5,000 gets 50%. The bonus is added to your balance as a separate bonus line when the top-up is credited.
How do I pay for a top-up?
Payment is made in USDT on the TRON (TRC20) network. A top-up request shows an exact amount with 6 decimals and a deposit address, and the request stays valid for 60 minutes. Send the shown amount exactly and it is credited to your balance after confirmation.
Can I cancel a top-up request?
Yes, you can cancel an open top-up request in the dashboard. Each account can hold one open request at a time, so to change the amount, cancel the current request and create a new one. A request ends automatically after 60 minutes.
How do residential proxy refunds work?
Refunds go back to your balance. Failed, undelivered or cancelled amounts are added back so you can use them on any product right away. The balance is prepaid credit for proxy purchases and is used inside the service rather than withdrawn to a wallet.
Is using a residential proxy safe and legal?
Is it legal to use a residential proxy?
Using a residential proxy is fine for lawful purposes such as collecting public web data, comparing prices and verifying ads. Following the target site terms and the laws of each country is the basic rule. For work involving personal data, check the relevant laws first.
Is my residential proxy account protected?
Yes, the server stores only a hash of your token and its last 4 characters. Login attempts are limited to 10 per 10 minutes, and up to 3 accounts can be created per IP address. Keep your token to yourself and never share it.
When can I contact customer support?
Customer support opens in your account after your first top-up is credited to your balance. Before that, the FAQ and setup guide cover sign up, connection and top-ups right away.
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